FAQ
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1. What is WIOCC?
- Gilat Satcom
- BTC, Botswana
- Onatel, Burundi
- U-Com, Burundi
- Djibouti Telecom, Djibouti
- Telkom Kenya Orange, Kenya
- Lesotho Communications Authority, Lesotho
- LPTIC, Libya
- TDM, Mozambique
- Seychelles Cable System Company, Seychelles
- Dalkom Somalia, Somalia
- Zantel, Tanzania
- Uganda Telecom, Uganda
- TelOne - Zimbabwe
- Extended reach – WIOCC’s shareholder and partner networks interconnect over 400 locations across 30 African countries using more than 50,000km of terrestrial fibre-optic network.
- Seamless operations – WIOCC and its shareholders have integrated their operational processes - from solution design to in-service management – enabling the provision of truly seamless, end-to-end managed services across Africa.
- WIOCC’s close commercial relationships with its shareholders facilitate the bundling of ‘last mile’, backhaul & international access into customised technical & commercial solutions.
- Making things happen – WIOCC’s executive-level relationships with its shareholders ensure that, when necessary, things can get done quickly.
- Market knowledge – Through the shareholders, WIOCC customers are able to access expert in-country resources & knowledge.
- Yzerfontein, S. Africa
- Swakopmund, Namibia
- Luanda, Angola
- Muanda, DRC
- Point-Noire, Congo
- Limbe, Cameroon
- Lagos, Nigeria
- Lome, Togo
- Accra, Ghana
- Abidjan, Ivory Coast
- Palmarejo, Cape Verde
- El Goro, Canary Islands
- Global Connectivity - dedicated point-to-point bandwidth (E1 to STM64) anywhere on WIOCC’s global network:
- Internet Transit - Tier1-grade, wholesale IP connection to the global internet:
- WIOCC’s one-stop shop, end-to-end managed service solution: gives customers a single point of contact for all aspects of service delivery from solution design to ordering, provisioning, billing and ongoing management. This minimises the overheads and delays typically experienced when working through multiple suppliers to procure international connectivity.
- WIOCC Service Desk: a 24/7 customer support capability staffed by WIOCC’s internationally-experienced technical and operations professionals.
- Flexible contract terms: WIOCC can structure the purchase to suit the customer’s needs, including ‘lease to IRU’ conversions and ‘pay as you grow’ options.
Formed in 2007 and operating exclusively as a
wholesaler, WIOCC is Africa’s carriers’ carrier, revolutionising the delivery of high-capacity connectivity between Africa and the rest of the world. It provides
tailored, end-to-end solutions between more than 30 African countries and key financial and commercial centres around the world.
WIOCC is jointly owned by a grouping of 14 major telecom operators in the eastern and southern half of Africa - all first or second tier operators in their respective countries. The telecom companies are:
3. What value do WIOCC’s shareholder relationships offer to my company?
4. To whom does WIOCC sell capacity?
WIOCC’s customers are African and international fixed line and mobile operators, internet service providers (ISPs), infrastructure providers, academic and medical institutions and governments.
5. What is the extent of WIOCC’s coverage?
WIOCC's international network extends to more than 100 cities in 29 countries in Europe and over 700 cities in 70 countries globally. WIOCC also supports interconnection at major international Internet exchanges and data centres. Its Africa coverage is based on the most comprehensive terrestrial footprint across sub-Saharan Africa – over 50,000km of terrestrial fibre-optic network, much of it owned by WIOCC shareholders. This network provides access to more than 400 locations in over 30 African countries.
6. How does WIOCC deliver connectivity between Africa and the rest of the world?
WIOCC has capacity on many of the submarine cable systems landing in Africa – including EASSy, EIG, SAT3, SMW3, TEAMS and WACS. This, together with its comprehensive terrestrial reach, allows WIOCC to design solutions tailored to each customer’s specific requirements for capacity, diversity, low latency, etc. In the case of EASSy, EIG and WACS, WIOCC has made strategic investments to secure large amounts of capacity at extremely competitive prices.
7. How much EASSy capacity does WIOCC own?
WIOCC is the largest investor in EASSy, owning just under 30% of the system’s capacity - equivalent to roughly 1.3 Tbps.
8. Why has WIOCC invested in EIG and WACS?
WIOCC has invested in the WACS and EIG cables to create a high-capacity ring around Africa and the first truly seamless, high-capacity connectivity between sub-Saharan Africa and Europe. These strategic investments have enabled WIOCC to enhance its ‘east+west coast’ diversity offerings, and to extend the reach of its seamless regional and international services to more African countries. WIOCC now has the ability to offer carriers and ISPs even higher levels of redundancy at more affordable prices and to deliver reliable, high-speed connectivity all around Africa.
9. What is WIOCC doing to address markets in West Africa?
WIOCC’s investment in WACS, the West African Cable System, gives it the ability to offer connectivity to each of the 12 WACS landings stations:
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10. What types of products and services does WIOCC offer?
WIOCC offers two types of services – point-to-point connectivity between any locations on its global network, and IP Transit service for ISPs in Africa.
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- customer sites
- carrier Points of Presence
- data centres, internet exchanges & submarine cable landing stations
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- in Europe or Djibouti
- a choice of suppliers
- diversity options
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11. Apart from capacity, what additional benefits do customers get in purchasing from WIOCC?
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12. If my company is looking to invest in the African continent, why should we select WIOCC as our wholesale provider?
WIOCC creates partnerships with its customers to deliver seamless, high-capacity connectivity to Africa, within Africa and from Africa to the world. Operating
exclusively as a wholesaler, it enhances its customers’ offerings to the market through its unique footprint, options for diversity, technical and commercial
flexibility and competitive pricing.
WIOCC’s coverage is unmatched, extending to 400+ locations in 30 African
countries and more than 700 cities in 70 countries globally. Its investments in key submarine systems and access to the largest terrestrial fibre footprint in
sub-Saharan Africa underpin its ability to deliver high-performance, reliable, end-to-end connectivity between Africa & rest of the world. It offers a range of
diversity options that enable the most demanding of requirements to be met.
WIOCC understands the needs of carriers and ISPs, creating the two-way dialogue & long-term relationships required to successfully tailor individual customer solutions. It also offers the simple, flexible commercial terms, competitive pricing and excellent customer support demanded by such organizations.
WIOCC……Africa’s carriers’ carrier
