Code of Conduct & Service Charter

Introduction

1. In order to provide electronic communications network services and electronic communications services, WIOCC South Africa (Pty) Ltd (“WIOCC”) holds licences issued to it by the Independent Communications Authority of South Africa (“ICASA”).
2. ICASA requires that all licence-holders comply with amongst other things the:

   1. ICASA Code of Conduct Regulations, 2007; and the

   2. ICASA End-User and Subscriber Service Charter Regulations, 2016 (as amended), which set out minimum standards of conduct and minimum quality of service standards for the provision of services to both current and prospective consumers.

Read Code of Conduct & Service Charter